Product Orders/Catalog Requests
If you place an order or request a catalog from KoolDogKafe.com, we require that you provide certain information on our online order form(s). For orders, we request you provide contact information (including your name, address, telephone number and email address, and the name and shipping address of the recipient) and financial information (including credit card number and expiration date and coupon code, if any). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, this contact information is used to get in touch with you.
Surveys and Contests
From time-to-time we may request information from you via surveys or contests. Participation in these surveys or contests is completely voluntary. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level, etc.). We will use contact information to notify the winners and award prizes. Survey information will assist us in improving our products and services, and in providing you with an enjoyable shopping experience. None of the information from a survey is used on an individual basis. All information is compiled into statistical groupings only and is not retained for any other use.
If you call or correspond with our customer service center, we will request information from you as well. The information requested depends upon the purpose of your contact, but is likely to include your name, billing address, email address, the name and shipping address of the recipient, financial information such as your credit card number and expiration date, and the order number and date.
Information and Use
We may partner with another party to provide specific services for us, such as providing credit card processing, shipping or promotional services. We will only provide contact information necessary for the third party to provide these services for us. These parties are not allowed to use personally identifiable information except for the purpose of providing these services. We also ask these partners to confirm that their privacy practices are consistent with ours. We may share our customer mailing list with select companies that provide goods or services we think might interest you. The information we provide may include your name, email and mailing address.
Cookies
Like most companies, we use "cookies" (small pieces of information stored on your computer) on certain parts of our web site. The cookie allows us to track your session, particularly when you are shopping in the WANTACOOKIE.CA catalog. This is necessary to ensure that we keep your order together while you browse through the catalog and select items for purchase. We do not use the cookie to collect any type of personal information, and the cookie doesn't extract any information from your computer.
Email Communications
We may email you to communicate with you about your Internet, telephone, fax and mail orders. You may also receive email communications regarding our site, partner offers, special offers or services, products or newsletters. You may choose to stop receiving these emails at any time. Information on how to opt out of receiving email is provided with every marketing email or you may contact us or write us at the address provided below. Please be sure to include your email address, full name, and specifically what type of information you do not want to receive.
